INGRAM MICRO –  INGRAM MICRO – Grados IOI, ADE

Empresa de distribución de ordenadores y productos electrónicos y tecnológicos; software, soluciones cloud, para el Departamento de Customer Support.

Cloud Customer Success Representative to support our French and Swedish Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines.  The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.  

Key responsibilities:

• Ensure partners receive best customer experience possible. 
• Act as the Ingram Micro initial point of contact accounts in an aligned territory 
• Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach.  
• With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management, and finance teams.  
• Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention, and growth. 
• Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition